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Can't get PDplayer to start in windows 10x64

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  • Can't get PDplayer to start in windows 10x64

    Help.

    I can't get PDplayer to work because when I try to start the VRL service, I get a Start Error "Application requires Runtime Modules with version 5.10 or higher." what does that mean. Can anyone help me out here. Thank you.

  • #2
    For Licencing inquiries please you dedicated forum sections here:
    https://forums.chaosgroup.com/forum/licensing-forums

    I?ll move the thread now and I?ll find someone to assist.
    Svetlozar Draganov | Senior Manager 3D Support | contact us
    Chaos & Enscape & Cylindo are now one!

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    • #3
      Originally posted by Magickoji View Post
      Help.

      I can't get PDplayer to work because when I try to start the VRL service, I get a Start Error "Application requires Runtime Modules with version 5.10 or higher." what does that mean. Can anyone help me out here. Thank you.
      That usually happens when you're using a new license server with old drivers in Windows. To fix it try to do a clean reinstall of WibuKey drivers:


      1. Unplug the USB dongle

      2. Download the attached file and rename it from "Wibu_clean_uninstall.txt" to "Wibu_clean_uninstall.bat". After that right click on it and choose "Run as administrator"

      3. Restart the computer

      4. Download the drivers from the link below and install them with admin rights (right-click->run as administrator):

      https://www.wibu.com/downloads-user-...uKey_for_Users

      5. Plug the dongle back in and wait until it's recognized by the OS

      6. Install the latest license server - https://download.chaosgroup.com/license-server
      Attached Files
      Ivan Slavchev

      SysOps

      Chaos Group

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