VRay 3 Trial Freeze, i can't make a render

[emilien]

hi,

I try VRay 3 trial version with SketchUp 2017 before use it for production.
I make lot of test, but when i have try "history", vray have totaly freeze. Fine it could be happen! I stop sketchup and start sketchup again, but vray don't want make a render.
I have try to uninstall and install vray, vray + sketchup, start & stop my computer, ccleaner, but nothing, the problem still here.

What can i do???

Thanks by advance and sorry for my poor english.

Emilien.

[enigmatic]

Hi,

I had the same problem. I communicated with the support unit and remotely connected and solved the problem.

Murat

[emilien]

Thank you Murat for your reply!
I have the support team by phone, but all people are busy.
The person i have at phone say me : "the issue is known, version 3.4002 must correct the problem". But i have no effect.
Do you know what the support unit have do on your computer?

[enigmatic]

Changed the file "FrameBufferState.fbs".

[emilien]

Ok, i try to change it monday with the same "FrameBufferState.fbs" from another computer who work fine.
But i don't find this file with search engine of Windows 10
Have you the location?

Thanks again for your reply!

[enigmatic]

You're welcome. I too "C:\Users\User_name\AppData\Roaming\Chaos Group\V-Ray 3.4 for SketchUp".

[emilien]

Hi, i unisntall VRay, delete "FrameBufferState.fbs" and reinstall VRay.
First attempt, it's work!!!!!
(May be just delete the file working?)

Good job Murat!! Thank you so much!

[enigmatic]

Hi,
You're welcome.